Change doesn't fail in the classroom. It fails back at the desk.
Most change starts with a request for a course. I design the course, and everything it can't reach on its own: the relationships, structures and measures that decide whether people use what they learnt.
"My supervisors can't delegate. I need a two-day course before the end of the quarter."
"The course was great. Everyone said so. But I'm not seeing much difference on the floor."
The course is the part everyone can see.
Underneath it sits everything that decides whether learning lasts: who gets rewarded, what happens when something goes wrong, the fears nobody says out loud, and the way the work is organised and measured.
Organisations defend their current shape the way an immune system does. A good course dropped into an unchanged system is a transplant the body rejects. So I work on both: the learning event and the environment it lands in.
ValueFlow
Newly formed sales teams that were teams on paper only. Instead of a training programme, a ten-week experiment with a comparison group.
Teamwork training, product courses and sales skills for every new team.
An old rivalry between business and personal banking, and nobody could see anyone else's work.
One shared board for every opportunity, and a weekly meeting built on one question: what's stuck, and who can help?
More from the field
Instructor-led training and organisation development in Johannesburg and Pretoria
I design face-to-face and instructor-led programmes for L&D, HR and OD leaders, and the facilitation, team sessions and leadership development that make them stick. I work with corporates, engineering and manufacturing companies, banks and founder-led businesses across Johannesburg and Pretoria.
- Instructor-led course design
Programmes built around the real situation, not generic content.
- Facilitation and workshops
Live sessions for teams, leaders and management together.
- Leadership and team development
Programmes the business owns, not just L&D.
- Organisation development
The structures, measures and relationships that decide whether change lasts.
Before you build the course
ADDIE is very good at building courses. My work is building learning-rich environments: conditions where people can see their real situation, get support while they face it, and work inside a structure that makes the new behaviour the easier path.
The model is called SPIRAL. It is a spiral because in complex organisations you try something, learn from it, and go round again. At its centre is the sponsor: if sponsorship doesn't hold when the change is tested, nothing else will.
- Sponsor developmentBuild sponsorship that holds when the change is tested, including above the sponsor.
- ProbeListen, feed back what you hear, and run a small experiment against a comparison group.
- IlluminateMake the hidden pattern visible, so people see it for themselves instead of being told.
- RelateHold people steady while they face what they have seen.
- AnchorChange the structures, measures and processes that hold the old behaviour in place.
- LiftSpread the change through the organisation's own people, not outside consultants.
The System Always Wins
Why training doesn't stick.
For L&D leaders, HR directors and OD practitioners who have watched a good programme fade and wondered why. Every case on this site comes from it: true stories, the SPIRAL model step by step, and the tools to use it on your next course request.
The week that skewed my data
In the mid-1990s I was lecturing engineering at a vocational college and running a pilot programme for my master's research. The pilot worked. But I suspected that five days of team-building at the start had done as much as the method I had so carefully designed.
That question, how much is the course and how much is everything around it, has shaped my work ever since: learning and development in an engineering company, head of leadership development, enterprise agile coach in a large bank, and coach to founders and their teams.
- MEd
- MBA
- Organisation development
- Tavistock group relations
- Immunity to Change
- HeartMath coach
- Psychosynthesis
- Narrative therapy
- Systemic constellations
What are you being asked to build?
Tell me about the course request on your desk, or the programme that faded. I read every message myself.